Jk99 Privacy Policy — Your Data Is Safe With Us
This page clearly explains what information is collected when you use the jk99 platform, how it is used and kept secure, and what rights you have.
What Information We Collect
When you use the jk99 platform, various types of information are collected — either automatically or directly provided by you. This information is used solely to deliver and improve our services.
Account & Identity Information
- Name, mobile number, and email address (provided at registration)
- Date of birth (for age verification)
- Identity document details (applicable for large withdrawals)
- Account password (stored in encrypted form)
Payment & Financial Information
- BKash, Nagad, or Rocket mobile wallet number
- Deposit & withdrawal history (BDT)
- Transaction time, amount, and method
Device & Browser Information
- IP address and device type
- Browser name and version
- Operating System & Screen Resolution
- A log of where you've spent time on the platform and for how long
What's on This Page
- What Information Is Collected
- How Your Information Is Used
- Cookies & Tracking
- Data retention & security
- User rights
- Policy Updates & Contact
Important Note
Jk99 never stores your full payment card number or bank PIN. All payment processing is handled exclusively through the secure gateways of mobile wallet providers.
Why Your Information Is Used
Service Management
Your information is used to create your account, verify logins, personalize your gaming experience, and ensure bonuses and promotions are applied correctly. It is also required to process transactions and verify your identity during withdrawals.
Fraud Prevention
User data and activity are monitored to detect multiple accounts, bonus abuse, fraudulent transactions, and money laundering. This is done solely to protect all honest users on the platform.
Platform improvement
By analysing which games users play most, when they are most active, and where issues arise, jk99 continuously improves the quality and performance of the platform.
Communications & Promotions
Your mobile number or email may be used to keep you informed about new offers, promotions, or important updates. You can opt out of these notifications at any time.
About Cookies & Browser Tracking
What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser. jk99 uses cookies to remember your login status, save your preferred language and settings, and keep your gaming session uninterrupted.
We use three types of cookies: essential cookies (required for the platform to function), functionality cookies (to remember your preferences), and analytics cookies (to understand usage patterns).
Manage Cookies
You can block or delete cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect the functionality of certain features on the platform.
Jk99 does not use tracking cookies for third-party advertising networks. Our analytics are used solely to improve the platform.
Data Retention, Security & Third Parties
How Long Your Data Is Retained
Data for active accounts is retained for the duration of the account. Once an account is closed, most data is deleted within 30 days. However, transaction records may be retained for a specified period due to legal obligations.
How your information is kept secure
All your data is protected with industry-standard encryption. Server-level firewalls and regular security audits are in place, and internal staff access to data is strictly controlled.
Sharing information with third parties
Jk99 does not sell or rent your personal information. Data may only be shared with payment gateway providers and game software partners — all of whom adhere to their own strict privacy policies. Information may also be disclosed to government authorities when required by law.
Your rights over your data
Right to Access Your Information
You can view your saved information at any time by logging into your account. Transaction history, bonus records, and personal details are all accessible from your account panel.
Right to Correct Your Information
If any of your details — such as your name, mobile number, or other information — are incorrect, you can request a correction. Simply email us at support@jk99.bet with the accurate information, and we'll get it updated promptly.
Right to erasure
If you request account closure, your personal data will be deleted — except for information we are legally required to retain. Deletion requests are typically processed within 30 days.
Right to Opt Out of Marketing Communications
You can opt out of promotional messages at any time. Simply turn off notifications in your account settings or email us at support@jk99.bet. Please note that essential account notifications — such as withdrawal confirmations — cannot be disabled, as they are necessary for your security.
Policy Updates & How to Contact Us
What happens when the policy changes
Jk99 may update this Privacy Policy from time to time. Any changes will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, you may receive a notification via your mobile number or email. Continued use of the platform after any such changes will be considered your acceptance of the updated policy.
Privacy contact
For any questions, concerns, or requests regarding your data, please contact us directly.
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Email support@jk99.bet
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Response time Usually within 24 hours
Related policies
This Privacy Policy works in conjunction with our other policies. See the pages below for complete information.